Testimonials
The CBP Project Management was a huge success with over 900 students in attendance in
2005 – we made a smart move with one of the classes which had over 200 students by...
Bordercom, Trinidad
The material covered in the CBP Customer Service book is right on point, easy to read and relevant. The certification enhances the credibility ...
ITC Communications and Professional Development, Michigan, USA
Qualifications
The CBP Professional™ Track
The CBP Professional™ validates the business professional by providing industry-neutral foundation business skills. The skills acquired from the CBP Professional™ are required and used as a measure of competency by major institutions and organizations.
The CBP candidate may take one of the following CBP Exams to achieve the CBP Professional™ certification:
CBP - Leadership
Course Overview
The CBP™ Leadership training and certification program is designed for individuals who are interested in pursuing a leading position through their career. The course provides the essential information and skills required by professionals who have to lead a team and achieve specific organizational goals.
Born a leader or not, if you are planning to adopt a leader’s approach, this is the course for you!
The CBP™ Leadership Certification equips the business professional with the skills and characteristics required for effective leadership.
Effective leadership skills are in demand in every aspect of business and are recognized as an indispensable element for corporate success.
The CBP™ Leadership certification module covers all of the essentials of today’s leaders. This is a hands-on and interactive module that uses real life scenarios to develop practical leadership skills.
Description
Upon completion of this course, you will possess the training and skills needed to achieve the CBP certifications. You will also develop the foundation skills needed to be a successful leader.
The CBP Professional™ Leadership manual covers the following topics:
- Introduction to Effective Leadership
- The Characteristics and Skills of Effective Leaders
- Leadership Styles
- Developing a Vision & a Mission
- Effective Decision-making
- Team Building for Leaders
- Building Trust in Teams
- Coaching as a Leader
- Motivation
- Leadership Summary
This course is intended for professionals who are committed to employing a leader’s character within their work environment.
Prerequisites
This course requires that candidates meet the following prerequisites:
1. The candidate must have a commitment to the pursuit of excellence
2. The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.
Course Duration
The standard duration of this course is 15 contact hours. Contact hours scheduling may vary depending on ATP’s timetabling.
Certification Testing
This course helps you prepare for the following certification test:
- CBP C10-506
CBP™ Professionals that have completed the CBP™ Leadership course have also registered for the following courses to achieve the CBP Executive™ credential:
- CBP™ Sales
- CBP™ Customer Service
- CBP™ Business Etiquette
- CBP™ Business Communication
CBP - Sales
Course Overview
The CBP™ Sales training and Certification program is geared toward any individual involved in the practice of selling products or services. In today’s business environment the selling of a product or service is dependent merely on the skill that the salesperson possesses.
In this course you will learn the three requirements of an effective salesperson, defining, locating and describing prospects, understanding the role of first contact, identify the seven stages of the selling process! We are involved in the process of selling on a daily basis on many occasions; this course is a must!
The CBP™ Sales Certification lays the foundation for professional selling by developing the selling process using effective sales methodologies. You will learn the skills and tactics of the leading sales professionals and take part in interactive scenarios to master those skills.
The CBP™ Sales certification module covers all the major sales stages and trains the best practices in the sales industry.
Description
Upon completion of this course, you will possess the training and skills needed to achieve the CBP™ Sales certification. You will also develop the foundation skills needed to be a successful sales executive.
You will learn the following:
- Introduction to Sales
- Developing a Positive Attitude
- Effective Sales Prospecting
- First Contact Success Strategies
- Sales Qualification
- Presentation Success Strategies
- Resolving Objections & Successful Negotiating
- Closing the Sale
- Developing a Referral Program
- Wrap-up & Follow-up
- The Use of Technology in Sales
This course is intended for professionals who are committed to surpassing standards of excellence in pursuing a career in the field of sales.
Prerequisites
This course requires that candidates meet the following prerequisites:
1. The candidate must have a commitment to the pursuit of excellence
2. The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.
Course Duration
The standard duration of this course is 30 contact hours. Contact hours scheduling may vary depending on ATP’s timetabling.
Certification Testing
This course helps you prepare for the following certification test:
- CBP C30-508
CBP™ Professionals that have completed the CBP™ Sales course have also registered for the following courses to achieve the CBP Executive™ credential:
- CBP™ Customer Service
- CBP™ Leadership
- CBP™ Business Etiquette
- CBP™ Business Communication
CBP - Customer Service
Course Overview
The CBP™ Customer Service training and Certification program is aimed towards persons interested in learning the very essential basics in the Customer Service. The course was developed with experienced Customer Service gurus across the business world. In this certification program you will learning the meaning of Customer Service, understand the importance of Customer Service, identify and describe the fundamental communication skills required for Customer Service. This course culminates the fundamentals and skills that every person in the field of Customer Services should have.
The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.
The CBP™ Customer Service certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.
Description
Upon completion of this course, you will possess the training and skills needed to achieve the CBP™ Customer Service certification. You will also develop the foundation skills needed to be a successful customer service agent.
The CBP Professional™ Customer Service manual covers the following topics:
- Introduction to Customer Service
- Customer Service: Communication Skills
- Customer Analysis: Knowing your Customer
- Calming Upset Customers
- Telephone Customer Service
- Internet Customer Service Skills
- Time Management Strategies
- Stress Management Strategies
This course is intended for professionals who are committed to surpassing standards of excellence on all business levels where the function of customer service is involved.
Prerequisites
This course requires that candidates meet the following prerequisites:
1. The candidate must have a commitment to the pursuit of excellence
2. The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.
Course Duration
The standard duration of this course is 30 contact hours. Contact hours scheduling may vary depending on ATP’s timetabling.
Certification Testing
This course helps you prepare for the following certification test:
- CBP C20-507
CBP™ Professionals that have completed the CBP™ Customer Service course have also registered for the following courses to achieve the CBP Executive™ credential:
- CBP™ Sales
- CBP™ Leadership
- CBP™ Business Etiquette
- CBP™ Business Communication
CBP - Business Etiquette
Course Overview
The CBP™ Business Etiquette certification program is aimed towards persons looking to learn about etiquette and proper conduct in today’s business environment. The course will teach you about the do’s and don’ts in specific situations such as business meals, meeting with persons from different cultures (providing specific insights), greeting, planning and attending meetings and functions.
The CBP™ Business Etiquette certification develops the conceptual understanding of business etiquette and the etiquette practices for different business scenarios. You will learn the requirements for meeting, entertaining, telephone and business interaction scenarios.
Additionally, the CBP™ Business Etiquette certification module addresses etiquette challenges when doing business in a multi-cultural environment.
Description
Upon completion of this course, you will possess the training and skills needed to achieve the CBP certifications. You will also develop the foundation skills needed to showcase most appropriate conduct and etiquette in the culturally-diverse business environment.
The CBP Professional™ Business Etiquette manual covers the following topics:
- Introduction to Business Etiquette
- Meeting and Greeting Interactive Scenarios
- Meeting and Board-room to Protocol
- Principles of Exceptional Work Behavior
- Entertaining Etiquette
- Multi-Cultural Challenges
- Electronic and Internet Etiquette
- Ethical Issues: Business challenge
- Handling Sexuality at the Workplace
- Creating your Business Style and Professional Image
This course is intended for professionals who are committed to showcasing utmost appropriateness on all levels and divisions of the business world and across different cultures.
Prerequisites
This course requires that candidates meet the following prerequisites:
- The candidate must have a commitment to the pursuit of excellence
- The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.
The standard duration of this course is 30 contact hours. Contact hours scheduling may vary depending on ATP’s timetabling.
Certification Testing
This course helps you prepare for the following certification test:
- CBP C40-509
CBP™ Professionals that have completed the CBP™ Business Etiquette course have also registered for the following courses to achieve the CBP Executive™ credential:
- CBP™ Sales
- CBP™ Customer Service
- CBP™ Business Communication
- CBP™ Leadership
CBP - Business Communication
Course Overview
The CBP™ Business Communication training and certification program is geared towards the individual looking to learn the basics of effective communication in today’s business environment. In this course you will be provided the essential information and skill set required to conduct verbal and non-verbal business communication.
The CBP™ Business Communication Certification equips the business professional with the best communication practices and develops business communication as a discipline.
The CBP™ Business Communication certification module explores the study of the process of communication in the business environment, allowing to understand how to make better choices in day to day communication.
Description
Upon completion of this course, you will possess the training and skills needed to achieve the CBP certifications. You will also develop the foundation skills needed to possess the communication skills required to excel in varying positions within corporations.
The CBP Professional™ Business Communication manual covers the following topics:
- Introduction to Business Communication
- Business Letter Writing
- Types of Business Writing
- Business Writing Styles
- Writing for Special Circumstances
- Communication Styles
- Identifying Your Appropriate Communication Style
- Communicating Effectively
- Keys to Powerful Presentations
- Power of Active Listening
- Conflict Resolution: Approaching Conflicts Constructively
- Communication Challenges
This course is intended for professionals who are committed to surpassing standards of excellence in communication across all business levels and divisions in the communication-age that the world is experiencing.
Prerequisites
This course requires that candidates meet the following prerequisites:
- The candidate must have a commitment to the pursuit of excellence
- The candidate must have completed or be in the process of completing a high school or secondary school diploma or similar educational standards.
The standard duration of this course is 15 contact hours. Contact hours scheduling may vary depending on ATP’s timetabling.
Certification Testing
This course helps you prepare for the following certification test:
- CBP C50-510
CBP™ Professionals that have completed the CBP™ Business Communication course have also registered for the following courses to achieve the CBP Executive™ credential:
- CBP™ Sales
- CBP™ Customer Service
- CBP™ Business Etiquette
- CBP™ Leadership
CBP - Project Management (5 day Instructor-Led Course)
Course Overview
The CBP™ Project Management Certification equips the business professional with leading methodologies and practices in the project management field. Project management is a requirement for professionals in many fields, with many employers now identifying project management skills as vital for corporate success.
Whether you are a business executive or an information technology professional, the CBP™ Project Management Certification will enable you to advance your career and develop your professional skills.
Who Should Attend
The course is recommended for project managers, senior executives, leaders, project team members, business analysts and managers.
Prerequisites
This course requires that students meet the following prerequisites:
- The candidate must have a commitment to the pursuit of excellence.
- A general understanding of projects and business elements.
- The candidate must have completed a high school or secondary school diploma or similar educational standards.
The CBP Project Management certification covers the four key project management areas required to achieve the
CBP Professional™ or CBP Master Executive™ designation:
- The Project Initiation Stage
- The Project Planning Stage
- The Project Implementation Stage
- The Project Closing Stage