Testimonials
The CBP Project Management was a huge success with over 900 students in attendance in
2005 – we made a smart move with one of the classes which had over 200 students by...
Bordercom, Trinidad
The material covered in the CBP Customer Service book is right on point, easy to read and relevant. The certification enhances the credibility ...
ITC Communications and Professional Development, Michigan, USA
Certified Customer Service Professional
The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.
The CBP™ Customer Service certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.
For Business professionals, a CBP certification demonstrates knowledge of industry standards, best practices, and leading Business and employability skills.
For experienced professionals: If an experienced Business professional does not already have a widely recognized certification, he or she should earn a certification to show current or potential employers of their skills and expertise.